Everything You Need. Nothing You Don't.

One Platform for the Entire MSP Operation

RebelPSA replaces the patchwork of disconnected tools that slow your team down. From first ticket to final invoice — it all lives here.

  • 65% Faster Ticket Resolution
  • 100% Duplicate Data Eliminated
  • 3x Team Efficiency Gain
  • 10x Scale Without Chaos

Service Desk

Resolve Faster. Delight Every Client.

A modern, intelligent help desk that eliminates ticket chaos and gives your techs everything they need in a single pane of glass.

  • Smart Ticket Routing

    AI-powered assignment gets tickets to the right tech automatically — by skill, workload, or SLA priority.

  • SLA Management

    Define, track, and enforce multi-tier SLAs with automatic escalation before a breach ever happens.

  • Workflow Automation

    Trigger actions on any event — auto-reply, status change, escalation, or custom webhook — without writing code.

  • Unified Communications

    Email, chat, phone notes, and client portal replies all thread into one ticket. No context ever lost.

  • CSAT Surveys

    Automatic satisfaction surveys close the loop after every resolved ticket and feed your QBR reports.

  • Knowledge Base

    Attach solutions directly to tickets. Build a living KB your techs and clients can search instantly.

CRM & Sales

Turn Prospects Into Long-Term Clients.

A purpose-built MSP CRM that connects your pipeline to your service desk — so nothing falls through the cracks from first call to renewal.

  • Contact & Account Management

    Every contact, site, and company in one place. Full call, email, and ticket history attached automatically.

  • Opportunity Pipeline

    Visual pipeline with stage-based workflows, weighted forecasting, and automated follow-up reminders.

  • Quote & Proposal Builder

    Create branded quotes from your product catalog in minutes. Send, track opens, and convert to contracts.

  • Activity Scheduling

    Log calls, schedule meetings, and assign follow-up tasks — all linked to the account record.

  • Self-Service Client Portal

    White-labeled portal for ticket submission, invoice review, and contract documents — all your brand, not ours.

  • Sales Reporting

    Win/loss analysis, rep performance, and revenue forecasting dashboards built for MSP sales cycles.

Finance & Billing

Invoice More. Chase Less.

Zero-touch billing that automatically captures every billable minute and turns it into accurate invoices — no spreadsheets required.

  • Automatic Time Capture

    Time logs against every ticket, project task, and scheduled activity. 100% billable time — guaranteed.

  • Contract & Agreement Management

    Recurring revenue, block hours, per-device — any model. Auto-calculate overages and renewals.

  • Zero-Touch Invoicing

    Invoices generate automatically from contracts and time entries. Review, approve, and send in one click.

  • Product Catalog

    Centralized catalog of hardware, software, and services with cost, margin, and vendor data baked in.

  • Expense Tracking

    Log vendor invoices and expenses against client accounts. Markup and pass-through billing handled automatically.

  • Revenue Analytics

    MRR, ARR, margin by client, and profitability by service line — the financial visibility CFOs love.

Project Management

Deliver Projects On Time. Every Time.

Purpose-built MSP project management that connects scoping, delivery, and billing without switching tools.

  • Kanban & Gantt Views

    Visualize every project in the view that works for your team — board, list, or timeline.

  • Task & Milestone Tracking

    Assign tasks, set dependencies, and surface blockers before they impact the delivery date.

  • Resource Allocation

    See every technician's scheduled workload across tickets and projects. No more surprise conflicts.

  • Project Time Billing

    Time logged against project tasks flows automatically into client invoices — no manual entry.

  • Project Templates

    Build once, reuse forever. Standardize your onboarding, migration, and deployment runbooks.

  • Project Reporting

    Budget vs. actual, margin analysis, and on-time delivery rates for every project in your portfolio.

Asset Management

Know Every Device. Own Every Renewal.

A complete asset register that ties every device to its owner, contracts, and ticket history — so nothing slips through the cracks.

  • Full Asset Register

    Hardware, software, licenses, and warranties in one searchable database linked to client accounts.

  • Incident Linking

    Log problems directly against assets. See every ticket, repair, and replacement in a full asset timeline.

  • Warranty & Renewal Tracking

    Get ahead of expirations with automated alerts for warranties, licenses, and subscription renewals.

  • Dependency Visualization

    Map relationships between servers, switches, and endpoints. Understand blast radius before you act.

  • IT Documentation

    Attach runbooks, network diagrams, and configuration notes directly to assets and client accounts.

  • Auto-Discovery Sync

    Sync assets from your RMM via API. Always-current inventory without manual imports.

Reporting & Analytics

Data-Driven MSPs Win More.

Real-time dashboards and custom reports that turn operational data into the insights you need to grow margins and retain clients.

  • Custom Dashboards

    Drag-and-drop widgets for every role — help desk manager, account manager, or executive team.

  • Financial Reports

    Revenue by client, service line profitability, and invoice aging — all exportable to PDF or CSV.

  • SLA Compliance Reports

    Track first-response and resolution performance by tech, team, or client — before your QBR, not during.

  • Technician Performance

    Ticket volume, CSAT score, resolution time, and utilization rate — objective data for every review.

  • Client Health Scores

    Composite scores combining ticket volume, CSAT, asset age, and contract coverage — spot at-risk accounts early.

  • Scheduled Report Delivery

    Automate weekly or monthly reports to clients or leadership. Built trust without extra effort.

Automation & AI

Let the Platform Do the Repetitive Work.

Intelligent automation and AI tools that eliminate manual toil so your team can focus on delivering value.

  • Event & Time Triggers

    Automate any workflow based on ticket status, time elapsed, contract events, or incoming email.

  • AI Ticket Summaries

    Instant plain-English summaries of long ticket threads. New techs get up to speed in seconds.

  • AI-Suggested Solutions

    Surface relevant KB articles and past resolutions while a ticket is being worked — not after.

  • Runbook Automation

    Multi-step approval and task chains for onboarding, offboarding, and change management workflows.

  • Auto-Responses & Templates

    Dynamic reply templates that pull in client name, asset, and SLA data automatically.

  • N8N Integration

    Connect RebelPSA to any external system via N8N. Unlimited automation without custom dev work.

Security & Compliance

Enterprise-Grade Security. MSP-Scale Simplicity.

Built with the security posture your clients expect from their trusted IT partner.

  • Role-Based Access Control

    Granular permissions by role, team, or client. Techs only see what they need to see.

  • Two-Factor Authentication

    TOTP and app-based 2FA enforced across all user accounts. No exceptions.

  • IP Allowlisting

    Restrict platform access to approved IP ranges — ideal for zero-trust network architectures.

  • Full Audit Logging

    Every action logged with timestamp and user. Compliance reporting and incident investigation ready.

  • Data Encryption

    All data encrypted in transit and at rest. SOC 2 aligned infrastructure with 99.9% uptime SLA.

  • Password Policy Enforcement

    Configurable complexity, expiry, and history rules applied across the entire platform.

Ready to See It in Action?

Book a personalized demo and see how RebelPSA replaces your stack in a single platform.

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